Returns & Refund Policy

At Glowru, we are committed to providing you with high-quality anime-themed LED lights that enhance your space. We believe in the beauty and effectiveness of our products, and we recommend that you use them for at least 14 days before considering a return. If you are not satisfied with your purchase after this period and within our 60-day money-back guarantee, please contact us at contact@glowru.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request, as the order may have already entered the processing phase. If your cancellation request is received within the 24-hour window, we will process your refund within 7 business days.

60-Day Money Back Guarantee

We are confident that you’ll love our products, and we encourage you to try them for at least 14 days to fully experience their benefits. If you are still not satisfied after 14 days, you can return the items within 60 days of purchase under our money-back guarantee. Please note that any shipping fees (if applicable) are non-refundable.

To initiate a return, please contact us via our Contact Us page or email us directly at contact@glowru.com. Be sure to include your Order Number or the Name and E-Mail Address used when placing the order for a faster return process.

Damaged Items

At Glowru, we take great care in packaging our products to ensure they arrive in perfect condition. We consider an item damaged if it has a manufacturing defect or arrives physically broken. Damage to packaging during shipping, such as dented boxes, does not qualify as product damage if the item itself is in good condition.

If your item arrives damaged, please notify us within 72 hours of delivery. Email contact@glowru.com with a clear photo of the damage, and we will assess if you are eligible for a free replacement. We do not offer refunds or replacements for items damaged through normal wear and tear or misuse.

Shipping and Delivery

While we strive to ensure timely delivery, we are not responsible for any delays caused by the courier, customs, or other factors beyond our control. If you encounter any issues with shipping, please contact the courier directly for assistance. Glowru is not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to provide the correct shipping address at checkout. If an incorrect address is entered and we are not informed within 24 hours of placing the order, we are unable to offer a refund or resend the item.

Please note that we reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the latest version of this policy before purchasing and using our products. By purchasing from Glowru, you agree to this Return & Refund Policy.