Shipping Information
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed over to our shipping carrier and is in transit to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package refers to the overall transit time after your order has been dispatched to the carrier. Delivery times vary depending on your location. See the estimated delivery times based on your country of residence:
🇺🇸 United States: 7-15 business days
🇨🇦 Canada: 10-20 business days
🇦🇺 Australia: 10-20 business days
🇪🇺 Europe: 10-20 business days
🌏 Rest of the World: 15-30 business days
Please note that during peak seasons and holidays, shipping carriers may experience delays outside of our control. Additionally, worldwide shipments may face unexpected customs delays, which could extend the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping information may result in processing delays or order cancellation. If our system detects an issue with your address, our customer support team will send an email within 3 business days to verify your shipping details. Failure to respond may result in order cancellation.
If you notice an error in your shipping details, please email us at contact@glowru.com within 24 hours of placing your order. We will do our best to make the necessary adjustments, but changes cannot be guaranteed after this timeframe.
Delayed Delivery
At Glowru, we strive to ship all orders as quickly as possible. However, in some cases, there may be delays due to factors beyond our control. Examples include courier disruptions, severe weather conditions, and transportation issues.
If your order is delayed, we will work with the courier to expedite delivery. Unforeseen circumstances such as product availability, address verification issues, or payment processing delays may also affect shipping. We will notify you promptly if there are any delays with your order.
Please note that Glowru is not liable for shipping delays caused by external factors. While we cannot guarantee exact delivery dates, we will do our best to keep you informed and assist with resolving any issues.
Lost or Stolen Packages
We understand the frustration of lost or stolen packages during shipping. Once your package is handed over to the courier, it is out of our control. If your package is lost or stolen, please contact us at contact@glowru.com, and we will assist you in resolving the issue.
We recommend that you also contact the courier directly to file a claim. Courier companies typically have a claims process for lost or stolen packages, and they may require additional information from you. We will follow up with the courier on your behalf and provide updates.
Please note that Glowru is not responsible for lost or stolen packages, and these situations fall outside our refund policy. However, we will do everything we can to assist you. Depending on the situation, we may offer a replacement if the package is not found or delivered.
Shipping Policy Changes
Glowru reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most recent version of our Shipping Policy before purchasing and using our products.
By purchasing from Glowru, you agree to this Shipping Policy, including any future modifications. We encourage customers to review this policy periodically to stay informed about any changes or updates that may affect their orders.
If you have any questions or concerns about our Shipping Policy, please feel free to contact us at contact@glowru.com.